Avon is committed to excellence in serving all of its customers of Ontario, including people with disabilities, in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (the “AODA”).
All Avon Associates and agents who deal with the public in Ontario, or other third parties that act on behalf of Avon in Ontario, are expected to understand and adhere to the following policy to ensure that goods and services by Avon are provided in accordance with the principles of dignity, independence, integration and equal opportunity.
Avon will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:
As a whole and individually, Avon Associates and its agents shall comply with any and all legislation pertaining to meeting the requirements of the AODA’s Customer Service Standards, which are Part IV.2 of Ontario Regulation 191/11 (Integrated Accessibility Standards).
“Disability,” for the purposes of this Policy and as defined by the AODA and the Ontario Human Rights Code, refers to:
Associates must adhere to and ensure implementation of the following practices regarding the use of assistive devices:
Avon welcomes people with disabilities and their service animals. Persons with disabilities may use their service animals as required when accessing goods or services, unless the service animal is otherwise excluded by law or where there are overriding health and safety considerations.
Persons with disabilities may have a support person accompany them while accessing goods or services, and shall be permitted to have access to their support person at all times. Unless there are overriding health and safety concerns, persons with disabilities may choose not to be accompanied by their support person.
Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Avon. In the event of any temporary disruptions to services that customers with disabilities rely on to access or use, reasonable efforts will be made to provide advance notice. In some circumstances, such as in the situation of unplanned temporary disruptions, advance notice may not be possible.
In the event that a notification needs to be posted, the following information will be included, unless it is not readily available or known:
Avon will provide training to all of its Associates and agents who provide services to the public of Ontario on its behalf.
As reflected in the AODA’s Customer Service Standards, the training will include:
In the event of legislative changes, Avon will train the above-noted individuals with respect to any related changes to its Policy, practices and/or procedures. All training records will be maintained.
Avon shall provide customers of Ontario with the opportunity to offer feedback on the services provided to clients with disabilities.
Feedback forms will be available upon request. Customers who wish to provide feedback verbally may submit their feedback via telephone by contacting Avon at 514.630.5468 c/o Human Resources Department. Clients may also submit feedback via email at Avoncanada.HR@avoncanada.com.
Customers who provide formal feedback will receive acknowledgement of their feedback, along with, where applicable, a summary of any resulting actions based on concerns or complaints that were submitted.
This Policy is available upon request in a format that takes into account the customer’s disability.
In the event of legislative changes, this Policy and its related procedures will be reviewed as required.
Questions about this Policy and its related procedures should be directed to the Human Resources Department, by phone at 514.630.5468 or by email at Avoncanada.HR@avoncanada.com.