Are you a Representative?

You can find the Representative Returns Policy in your Representative Back Office,
under Info Centre > General Information > Policies and Procedures


Carefully examine your products upon receipt. If, for any reason, an Avon product is not found to be satisfactory, just return the product through the same channel of purchase.

If you purchased online, complete a Return Merchandise Authorization (“RMA”) and return the product(s) to Avon within 30 calendar days from the date stated on your receipt for your money back. If you purchased online, postage/shipping costs for returns are the responsibility of the customer unless Avon shipped the wrong product (s) or the product(s) arrived damaged.

If you purchased from an Avon Independent Sales Representative (“Representative”), products must be returned to your Representative along with your receipt within 30 calendar days from the delivery date stated for a replacement, exchange or your money back.

All returns must be reasonable, in Avon’s sole discretion. Any return requests or returned products received after the above-mentioned periods will not be honoured nor will such products be returned to you.


  • Products that have been substantially used;
  • Products and packaging that have been broken or damaged through misuse;
  • Large-scale, excessive returns as determined by Avon, at its sole discretion;
  • For hygienic reasons, pierced earrings and undergarments cannot be returned.

Upon acceptance of an order by Avon, the products you have requested will come directly from Avon and be delivered to you according to your selection: either by or on behalf of your Avon Independent Sales Representative or by Avon.

How do I complete a Return Merchandise Authorization (“RMA”) ?

To return a product, you must complete an RMA and return the product to Avon within 30 calendar days.

To initiate an RMA:

  • in the top navigation bar, go to your Profile > Order History
  • click on the Order number of the Invoiced Product you wish to return.
  • click on Return a product.
  • select the item you wish to return.